Comcast. Xfinity. Whatever they are calling themselves today have me so frustrated, once again. That whole *other charges and credits* thingy? That is because their service was not working and they HAD to send a technician to fix it. When I called to ask that this charge be removed they were so sweet and said there was nothing they could do for me. I asked to be transferred to a supervisor and I was transferred to - are you ready for it? - a dial tone. I called back and it happened a second time. To say I am beyond frustrated with them again is putting it mildly. Get your act together please people of Comcast/Xfinity!!